Workplace Challenges

As of Jan. 1, 2012 all Ontario regulated businesses providing goods or services to the public with at least one employee are required to be in compliance with accessibility standards for customer service under the Ontarians with Disabilities Act, 2005.
2011, October

Coach Vera Held's verdict on difficult situations at work.
2011, September

Even the most successful people experience times when their energy is low. Make good use of your time with these tasks:
2011, August

Coach Vera Held's verdict on difficult situations at work.
2011, August

Coach Vera Held's verdict on difficult situations at work.
2011, July

How do you say no if a boss or colleague keeps trying to get you to drink?
2011, June

Coach Vera Held's verdict on difficult situations at work.
2011, June

Out of control with trying to be in control? It comes with both positive and negatives sides. It's time to tame the inner control freak.
2011, June

What good are your smart phone, laptop, LinkedIn page or any of the other tools at your disposal if you can’t manage them with a sense of control and with courtesy, respect and graciousness?
2011, May

2011, May

Coach Vera Held's verdict on difficult situations at work.
2011, May

The non-verbal signals that make someone feel excluded or unimportant are often slight: letting your gaze wander while he or she is talking, leaning back, crossing your arms, or angling your torso even a quarter turn away.
2011, May

Coach Vera Held's verdict on difficult situations at work.
2011, April

Canadian managers spend, on average, more than six hours a week intervening in employee disputes.
2011, April

Communication with management and colleagues can often be a lot more complicated than it would seem. Here’s how to get your boss to listen.
2011, April

Coach Vera Held's verdict on difficult situations at work.
2011, March

Learn to deal with angry people at work with grace.
2011, March

Coach Vera Held's verdict on difficult situations at work.
2011, February

Think you’ve got a bad boss? You’re not alone. According to a new survey, bosses that bully, speak inappropriately to their staff, play favourites or are disrespectful are not only commonplace in organizations across the country, they’re also tolerated if they’re getting results.
2011, February

Coach Vera Held's verdict on difficult situations at work.
2011, January