Workplace Challenges
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Sun Media |
Both groups believe administrative professionals have sufficient office resources, education and training. But administrative workers may have to speak up to get what they need: 74% of managers said they have improved their ability to proactively provide critical office tools, but only 34% of administrative staff agreed.
Other survey findings:
- Ninety-four per cent of managers and 84% of administrative professionals surveyed rated communication with each other as good or excellent.
- Nine out of 10 managers said they have taken steps in the past year to get to know their support staff on a personal level.
"Communication, collaboration and mutual respect are important," von Zalinski says.
"It's a partnership in any role that we play ... It's a matter of keeping a cool head, being a diplomat and being able to juggle different projects. It's a multi-faceted job.
"You need to be aware of what's happening in the company, but understand that the executive you're working for may be dealing with highly confidential matters."
Do you have you a bad boss?