Workplace Challenges
Learn to deal with graceCursed out at work?Being humiliated or singled-out can feel especially demeaning in a work environment. Here are some methods to deal with a crappy situation: Moshin Manji, Special to QMI Agency |
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CUSTOMER
We have been taught that the “customer is always right,” so it can be tough to know how to react. Here’s what to do: Listen closely to what the customer is saying as they may have a legitimate problem with your product or company.
Show them empathy and look at it from the customer’s point of view, no matter how horribly you are being treated — it can help you keep a level of professionalism.
Snapping back is an absolute no-no. An irate customer is not likely to hear your defence, so it is best to let them vent.
Losing your temper can make the customer even angrier. Instead, explain to the customer what you can do to resolve the problem. If the customer is still upset, get your supervisor involved.
CO-WORKER
An altercation with a co-worker can have long-term consequences so instead of reacting and making yourself look bad in front of others, let your co-worker calm down before responding.
Just listen, smile and walk away. Meet with them later, after the situation has cooled off, but don’t be too quick to let them off the hook. While staying professional, reiterate that you won’t stand for this sort of behaviour. After you’ve voiced your thoughts try to build the relationship again. Don’t let it slide: it’s not a competition, it’s about respect.
YOUR BOSS
If your boss curses you out after a project, a harsh reaction can cost you a job. Cool off and consider the reasons before sparking up a conversation. During the talk, be sure to suggest an alternative approach to the embarrassing encounter and convey how useless it made you feel.
If it’s a one-time incident, let it pass, but ask for an apology. If you feel constantly criticized, it may be time for a new job, department change or visit to HR.
Remember, sometimes a rude boss can teach you how not to treat people. Show them up and be even more professional. What goes around comes around.
— Moshin Manji is a business partner at HRinmotion. Visit hrinmotion.com.
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